Unhappy about taking money without my permission

<p>I had an arrangement on my personal loan account with FNB to deduct R 500 each month from my personal account. Some months if I could afford it I would pay a bit more myself. Some months FNB didn't dedict anything whish is not my fault. I recently got diagnosed with breast cancer but could not afford chemotherapy after the operation. Family members paid money into my account to help with the medical bills. Elizabith Pandeleni from FNB loans send me am e-mail offering discount if I setlle my loan account. I rep**** to her mail explaining what the money was needed for and that infortunately I could not afford to settle right now but they can still take R 500 each month as arranged. I did not recieve one telephone call from her. Only that one email. She decided on her own to take R 15411 out of my personal account to settle the loan accout. I am very upset as I dod not give any permission, I really need that money for chemo which I now can't afford because of FNB taking my money without letting me know. I have phoned numerous times sometimes holding for almos 2 hours, waiting to speak to someone, and most time they tell me to phone this or that department going back and forth, meanwhile my phone bill is adding up. Finally after getting hold of FNB they tell me the loan account is settled and closed and removerd from my online banking there's nothing they can do now? I have asked to reinstate that loan amount going on with th R 500 arrangement wach mont. That R 15 000 is so much needed right now for my health. If FNB or Elizabeth who just decided to take my money as it fits them does not want to healp for whatever reason or does not believe my medical reason for the money, I will personally meet the person in charge or Elizabeth or who ever from FNB and actually SHOW the my histology forms, doctors letters, operation scars and bills outstanding for treatments. I have been a client with FNB for years and never had a problem until now. Moved from ABSA to FNB as I was told FNB looks after their customers. If FNB is just the same as ABSA taking my money without any confirmation from me I would like to then also close my FNB account. Also between the family members and friends trying to help me, they're all dissapointed and there are 12 other personal accounts including 3 business accounts that we would like to clse as this is an unnacceptable service from FNB. Thank you.</p>