Unhappy

I CONTACTED FNB TO REQUEST A FOREGIN NATIONAL DECLARATION FORM AS IT IS NEEDED BY THE FOREX DEPARTMENT TO UPLOAD ON THE SYSTEM. I GET TOLD GO TO THE BANK TO GET IT AS THE CONSULTANT APPARNELTY DOES NOT HAVE IT AND THIS IS AFTER 7 MINS OF HOLDING ON LIKE HONESTLY THEY CANNOT EMAIL IT TO ME BUT YOU ARE ACCEPTING OTHER DOCUMENTS ON THE UPLOADING SYSTEM. I NEED TO URGENTLY SEND MONEY OUT OF THE COUNTRY AND YOU ARE DELAYING THE PROCESS. DID I MENTION I HAVE BEEN BANKING WITH THEM FOR MANY YEARS AND THEY EVEN FINANCED MY CAR . ARE YOU TELLING ME YOU DO NOT HAVE THESE DOCUMENTS ON THE SYSTEM.V