Unhappy

At FNB Shares. I wonder why I have not been contacted as yet. When your agents promise to call before close of business, does that even mean anything to you. When I send an email and your auto response states 48hours, however, you fail to deliver. I wonder what does that means to FNB or has customer services and TCF become something that you do not care about. Do we have to resort to hello Peter to get your attention to get information that your agents should be trained on. Should we threaten to leave you and actually do because you do not care. Should we resorted to reminding you that you not the only bank that is competent in handling our capital. Your chat support agents agents do not sing the same tune. Some are willing to call you and transfer you to the relevant department and others such as Nontobeko Khanyile will only transfer once they see that you not willing to leave. I am mentioning this to highlight inconsistencies in your multiple departments. Other agents can go a extra mile for customers who have been inconvenienced. I had to be annoying in order for Nontobeko to finally call me and transfer me to you guys. Whilst Lemohang failed to even take the initiative of saying I will send an email on your behalf. I am shocked at the service that I am getting. It is a pity that kind consultant's such as Ditseng have to endure I-rate customer because the other consultants fail to do their job from the beginning and they have to fix complex queries when someone could have just advised me accordingly in the very beginning. I get that no all potatoes are rotten but can you look into your rotten potatoes who are not acting with honesty and integrity. @Ditseng, thank you for your professionalism and apologies that you had to be the one handling my brunt.