Unhappy

I visited the Vincent Branch 16th of January 2026 with regards to my late mom's account and the guy who was assist me said I will get a respond after 14 days today is the 6th of Feb 2026 still nothing.

When I tried to use the chat service via the app and the agents were assisting me gave me the number to call, which i didn't want to call hence i used the chat service.