Unhappy

i am having a bad exprience with FNB. Firstly i have been taken from one department to another with the FNB staff. FNB takes hours to attend to my queries, i was put on hold for approximatelty 4 hours. All my accounts with FNB has been closed, including the personal loan that i had,, i was told by FNB that my personal loan has been prescribed. i offered to pay for my loan after getting a job and i was taken from pillar to post. Now i have been listed as a RISK 3.

I phoned every department for assistance but i am not winning. Can someon please try to assist me with this query.

my personal number is :*** ***.