Unhappy

To whom it may concern

I've been with FNB for the last few years and I have to say I'm truly disappointed in the qaulity of the service I have been receiving.

The level of service for such a well established bank is mine blowing. A bank with the Moto of how can we help you yet no help is available. For a customer to have the responsibility of always having to ensure that service is rendered that apparently is offered is outrageous. The work ethic of the employees is uphauling and dissatisfying to say the least. It makes a customer wonder how FNB employees their strategies for cliam to be the bank that they are. Employees at FNB take no ownership, they don't live up to promises make and they undermine clients. It's simple if a customer require service it should be offered across the board with no exceptions and favouritism to any customer for any reason possible. This contredicts the intergrate of FNB and their supposed good name. They offer customers products and expects customers to apply for them yet they don't deliver. In my experience it's across the board from senior management to staff. I truly had it with FNB at this point and would request to speak to someone that has the ability to offer clarity on such uphauling service standards offer by a bank cliaming such honours as being one of the world's leading banks. It's disappointing to know that client such as myself can be so disappointed in a bank. To those who read this and complain I feel your dissatisfying emotion and fully stand behind what you express to be valid. It's by time that customers request service for the money they invest in this bank. Employees should be thankful that they have a job as a result of customer and in order to remain employed they have to offer and prove why they should be employed. In all my years of banking I've never been this dissapointed.

Please ensure I receive feedback in regards to this matter at hand asap . My disappointment and trust in this bank is not what it use to be.

Regards, Gurshwen