1 reviews | Active since Nov 2017
UNHAPPY
I am Mr Mthokozisi Mchunu with ID No. ********** 723089. I'm FNB client: Account Number ********** 0585 (Gold Cheque Account). I have been having Personal Loan with FNB: Account Number ********** 977084, and I am currently owing nothing to this account as this account was settled (R5,051.78).
I am sadly dissapointed as why should we always suffer and even when I didn't do anything wrong. I paid the account and why the instalment is still active. FNB has taken away my budget of which they are teaching us about. This matter should have been immediately resolved as I see no fault from my side. Honestly I can't wait this much, I have kids and family to feed that R1,351.85 is for them. FNB should resolve this matter in a manner it deserved (as now).
Good Day Mthokozisi Mchunu ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mthokozisi Mchunu ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***