Unhappiness with Ashburton a division of FNB

Ashburton a division of FNB is of the worst call center I have ever experienced. I have been trying to get through to someone that can assist with a simple query for 3 days. The contact number on the Ashburton site reverts to FNB, the auto prompts however have no reference to Ashburton, if you are lucky & someone answers the phone they advise you to call Ashbuton directly, but can not provide a number that is answered. The contact number on the web remains in an automated loop with the same message being played over and over. After holding on for over an hour 4 times today I have reverted to complaining on this forum. I wonder however if this message will receive any type of response.