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fumani.mboweni fumani.mboweni

1 reviews | Active since Aug 2017

01 Aug 2017, 14:07

Unfulfilled promises, lies

<p>I got a call from your Courier company CCD requesting to set a date to deliver my FNB card to me, i ask if they could deliver it ealier in the day and i was told they old deliver between 4 and 5, so like a fool i sacrificed time to fetch my son from nersary school and waited till 5pm at work for nothing and got charged for keeping my son till 6pm, ealier i was sent an sms to remind me about my card which is still on its way from ****@n nowhere, No courtesy call to advise that they wont make or reschedule, FNB and CCD i am currently sitting with a useless card cause it has expired and you just made thing better by not giving a ****, So yes **** CCD and FNB i would rather go to other ****ty banks cause atleast they dont hide who they are, FNB how may we **** you today.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2017, 14:22
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been received and routed to the relevant department for investigation and resolution. I have requested that they provide you with feedback.

Your complaint reference number is ***NF.

Again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)