FB
FARHAAN B

1 reviews | Active since Jul 2016

29 Oct 2017, 22:06

UNFRIENDLY STAFF

FNB WELKOM BRANCH I VISITED THE BULK TELLERS AS I HAD A HUGE AMOUNT TO DEPOSIT AFTER THE MALE TELLER COUNTED HE SAID IT WAS SHORT HE CALLED ANOTHER FEMALE TELLER TO COUNT WE SHE CAME SHE SPOKE TO HER COLLEAUE IN AFRIKAANS AS IF I DID NOT UNDER STAND "MUST I NOW COUNT THIS MONEY OVER WHAT DOES HE THINK I THINK WE SHOULD START CHARGEING THEM TO COUNT THE MONEY" DOES FNB NOT CHARGE DEPOSIT FEES WHAT IS THAT FOR. THIS BRANCH ALSO ALWAYS HAS QUES SINCE OTHER BRANCES WE CLOSED THEY ARE NOT EFFIECIENT IN CUSTOMER SERVICE

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Oct 2017, 08:40
Official

Hello Dare2dream,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)