Unfriendly manner at FNB Queensburgh

Very unfriendly and unprofessional service from Veronica Deysel at your Queensburgh branch, on 4th July 2020 There was a line outside the branch, due to Covid reasons, which i was in, awaiting tellers The security guard (he too ought to share blame partly) then asked us to come to the front, as nobody else in that line, awaited the tellers, so we could go in after getting sanitised.

Veronica comes out a few minutes later, and rudely says that we will not be assisted as tellers are closed and that we were never in the line (a blatant lie) While explaining to her, that the security ushered us to the door, she walks away into the branch, while i was still speaking and shuts the door.

I was upset at her attitude, and then opted to use online banking as i was not able to use the tellers to draw cash and she seemed annoyed at this suggestion.

We were finally grudgingly let in, and allowed to do our transaction, all the while hearing her ****led complaints about the line outside.

Its clear she didnt want to be at work on this Saturday, and her unfriendly disposition displayed this all too clearly.