Unfortunately another week has passed.... Still no resolution

Unfortunately another week has passed....

Absolute poor service from the Business banking division.

Weeks of no replying on critical issues such as debit order reversals and card management. Shaun Khumalo, never responds until a complaint is lodged - No ETA on resolution. Escalation cant be the norm for resolution... We hope that our poor service is isolated and will move to different business bankers whilst opening and transferring to an alternative bank. This is not the service you are promised when you open and/or move to FNB.