1 reviews | Active since Nov 2024
UNFORTUNATE CUSTOMER EXPERIENCE WITH FNB
It is very disheartened and disappointing that I was treated in this manner. My account has been frozen for over a week now without proper resolution. It exactly a week today that I went to an FNB branch to complain about the account and I got to know the account was frozen because of a transaction that does not even pass through FNB. I was told to go that an investigation team will contact me in 24 to 48 working hours. Alas no communication from them. Despite several emails to them no response whatsoever, this is unprofessional and unacceptable. Why will you freeze my account because of a transaction that does not happen through your bank. I urge you guys to release my account to enable me access my funds. I demand to know the transaction date and amount that happened through FNB that led to the freeze of my account. At least I should be aware and be able to provide source and proof of fund.
Every transaction that happened through my bank are with the consent of the sender.
Please do the needful and release my account.
I would appreciate if this can be resolve earnestly.
I would appreciate if this can be resolve earnestly.
My issue is yet to be attended to and this is way over 72hrs
My issue is yet to be attended to and this is way over 72hrs
I expect you do better than this. Having my funds trapped in the account without any justification is wrong. This is the end of the year I have needs that required funds.
And if you want the account to be closed you can give me my money and close the account or whatever. There are a lot of banks out there.
I expect you do better than this. Having my funds trapped in the account without any justification is wrong. This is the end of the year I have needs that required funds.
And if you want the account to be closed you can give me my money and close the account or whatever. There are a lot of banks out there.
Thank you
Thank you