1 reviews | Active since Jul 2016
Unforgettable service
<p>FNB has all the fab raids ads about how quick and easy it is to switch. I have been a loyal customer since 2012. I contacted theme to upgrade my account. The service left much to be desired. I received an email and then nothing. Eventually I sent an email saying hold on to the upgrade as I am considering changing banks and the response I got from the "Private Banker" was "NOTED" ... I mean really. No effort was made to know why I want t ok change banks ectopic. This was 2 weeks ago, to date I have received no communication from them. Makes you wonder .. is it really that easy to switch and are u a truly valued client. Disappointed..!!</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 957831.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 957831.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)