Unfairness

I Have write review on Hellopter in June already.

I am very disappointed with First National Bank. I draw money at Sasol Garage in Stikland R2000 and then the sistem shout down. My card still in machine but the money is deducted from my bank account on 24/5/2024. I put enquire in at my Capitec Bank the same day and ask for new card. Now First National Bank saying that I have receive money and I have not. There is cameras at all ATM garages so tbry can check and see that I have not receive card or money. I can't loose it!

They have once reply with the following message:

Good Day Mnr Laurens W La****

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. The reference number is: ***NF .

For further request, you can email us on the below email address: Email address: ***

UP TO NOW I HAVE NOT RECEIVE ANY FURTHER RESPONSE. WE IN AUGUST NOW. NOTHING.

I need answers!!!