Unfairly charged for slow lounge access

Item: FNB (First National Bank)
Rating: 2
Author: fatima K

I travelled from King Shaka airport in Durban to Johannesburg on 16 January 2016. I went to the FNB slow lounge thinking I have access. we really just wanted to have a look at the facility Nicole Naidoo who was on duty at the time was extremely unfriendly. I distinctly told her I would like to have a look only. She swiped my card I called my kids away immediately from within. Faith from the slow lounge verified that I did not use the facility, but now I am facing a charge of R750.00 which I would like refunded immediately. FNB does not agree that I should get a refund.

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Replies (1)

FNB (First National Bank)'s replyOfficial

20 Jan 2016, 15:01

Hello fkola,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 851951.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply20 Jan 2016, 15:01

Official