SS
Sipho S

1 reviews | Active since Feb 2012

19 Jul 2019, 08:54

Unfairly and persistent Cashing-In by FNB

There is this habit by FNB to prey on ******** customers by Unfairly Cashing through what they refer as “#Item Paid NO1 Items On”; without notifying customers when your account is about to be overdrawn. FNB receives the magtapes or requests like all other banks in advance and they know when there is no sufficient provision in your account, and in my case they have intermittently notified me but in most occasions they do not notify me. Besides, good customer service dictates that my bank informs me when there is no sufficient provision to cover my debit orders, and it’s not like their monthly costs are consistent. They need to reverse these items, cos they failed to notify me so that I can correct, especially when they know in advance.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jul 2019, 10:10
Official
Good day Sipho Solfafa, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards,
 
Hello Peter Complaints Team 

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