Unfair unfreeze and poor service from fnb

My name is Lerato. On Monday I tried to pay R50 to a friend and then it showed transaction not permitted on one of the account.

Next thing my account says it's frozen when I go on the atm. I am really not happy with the service of FNB as I did nothing wrong, there is not a single complaint against me and the money I was paying was my hard earned money and a freeze for just R50.

I have been calling fnb and they haven't resolved the issue yet. Spoke to some lady called beavely from ***** department and instead of simply resolving the issue she asked me to call again later where I could not get a hold of her.

Please fnb sort out my account and improve your customer service. The least you could do is call me and let me know if there is any issues.

Call my husband on