UNFAIR TREATMENT THE ACCOUNT BLOCKED FOR THREE WEEKS NOW.

The FNB ***** division blocked our accounts with the promise that if I pay or refund the relevant people of which I did,but one account was unblocked but the other account is still blocked and its been almost three weeks now we cant do anything until they unblock the other account.We tried to send Thabo Thalipi(***** consultant) but he is not responding to our emails on why is the other account still blocked.