Unfair treatment from FNB

Item: FNB (First National Bank)
Rating: 1
Author: Pamela L

I am still waiting for my money. CEO is cc'd and nothing until now.

From: Pamela Legodi (MSTI Claims) Sent: 20 November 2019 12:23 PM To: 'Charmandri Pillay'; Jacobs, Rene; Mndebele-Mabuza, Zanele Cc: Tumi Mataboge; '***' Subject: RE: HOC*** OT***1 MRS P LEGODI - [External Email]

Good day Rene and Zanele

Kindly note that I have cc FNB CEO Mr Jacques Celliers on the mail

I am extremely disappointed in your customer service

I have been your customer for more than 20 years this is how you treat your customers ignoring their emails??

This is a shocking experience!

OUTSURANCE

Charmandri Pillay - Thank you so much for your assistance in advance , constant feedback and go the extra mile to resolve my query

Thank you for understanding - The purpose of the POPI ACT 2018 treating customer fairly .

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

20 Nov 2019, 16:25

Good Day Pamela Legodi

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

FNB (First National Bank)'s reply20 Nov 2019, 16:25

Official