Unfair treatment from FNB

FNB refuses to give my R 550 back their ATM at Cresta branch stole from me on the Sunday afternoon of 4 November

Just as I deposited R 550 Cash into the ATM it shut down and rebooted after wich the money disappeared without a trace.

Someone called me from FNB Cresta yesterday and said they can’t assist if I don’t have a ‘slip’ as proof, and I explained I never got any. The guy then said they will try but did not sound as if there is any chance of success, and low and behold I still don’t have the money, All I got today was another sms and email to say my account is still in Excess, even though FNB caused this.

So now I’m in the process of moving over to Nedbank, But I need the R 550 back to cover the Excess FNB caused