UNFAIR TREATMENT

Good day I recently lodged a complaint regarding a credit card matter in which FNB listed the full outstanding amount as the monthly instalment as opposed to agreed amount of R1000 per month, as per the arrangement with their attorneys - Symington De Kok Attorneys.

This morning I received feedback from Personal and Private Service Recovery (PPSR) that said "The credit card account due to area status is managed by the Bank's external attorneys Symington De Kok, who can be reached on *** for all account enquiries and payment arrangements"

This is not the response I was expecting because in my previous correspondence with Symington De Kok Attorneys, I was told that FNB (their client) instructed them to list the full outstanding amount on ITC until the account is paid up. Despite the arrangement that is being honored consistently, the adverse listing continues to tarnish my name and reputation and is negatively affecting my affordability assessment done by potential lenders. What FNB is doing is contrary to the manner in which HP Attorneys (their previous attorneys) handled the matter, as they agreed to list the agreed instalment of R600 at the time. I am now at the point where I am even considering lodging a complaint with National Consumer Tribunal for assistance in this matter.