TM
Tumelo M
1 reviews | Active since Nov 2018
25 Nov 2018, 09:13
Unfair treatment by FNB credit card division
My credit card account was handed over for collection to a law firm. I religiously honoured my payments until I settled the account on 25 September 2018. FNB credit card collections sent me a paid up letter and in the letter they indicated they will forward the same to ITC for status update. Approximately 60 days today and I am still listed as a defaulter and my profile has not been updated. FNB is deliberately and unfairly marginalising me from accessing credit. Nedbank and Absa Personal loans updated my credit profile within 7 days after settling their accounts. Why is FNB acting differently?
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FNB (First National Bank)'s replyOfficial
26 Nov 2018, 08:34Good day Tumelo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply26 Nov 2018, 08:34
Official
Good day Tumelo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)