Unfair Treatment

<p>Yesterday, there was a customer who was affected by the "Card Swap ATM ****" at Walmer Branch, Main Road Port Elizabeth. She was helped by Anelisa Kahlela. The ******** withdrew R4000 from his account. And the worst part is FNB does not want to refund the client. The client was crying to me telling me that his children wont have something to eaTt, that was his Salary. Anelisa tried her best to assist the customer but the call center people said that he will not get a refund. There was an incident before when a customer lost R600 and the customer was refunded by FNB, Why is this one not assisted the same as that customer?</p> <p> </p> <p>FNB IS CRUEL!!!</p> <p> </p> <p>Why is FNB so Cruel!! ever since you removed security guards, FNB is not safe. More people are being ****** at the ATM.</p> <p> </p> <p>We pay a lot of bank cherges for withdrawing at the ATM but there is no security. FNB does not add value towards bank charges and the worst part is that from July bank charges are increasing while it is not safe to bank with FNB</p>