Unfair Treatment

It's really heart breaking when you have money the bank becomes your friend and when you don't have you are kicked by the corner. After banking with FNB I was moved to RMB the in 2021 I traveled out to the country before then I called the bank that I would be out for a month but unfortunately I stayed more than that only to discover my bank for blocked my the ***** department according to them for security reasons I told to call informing them that am still out of the country but can't assist my account I even spoke and chatted with my adviser who said I should order for a new card so he can assist me in updating my profile so I can be able to access my account to no avail and we both gave up only for me to return back to the country after been away for 2 years and 7 months to my greatest surprise the same account is in minus of R16k account I was not given access to account I couldn't log in and I was being charged for it now I learnt its been handled over to legal and even as it is handed over now am in the country it is still been charged if I was allowed to use the account while overseas am sure could be paying my bank charges as the account will still be receiving fund someone needs to look into this as I have evidences of all my emails with my private banker in regards to not being given access to my account