UNFAIR TREATMENT

ABOUT A MONTH OR SO I WAS APPROVED BY FNB SMART BOND FOR A HOUSE I WAS PURCHASING, IT TROUBLE STARTED WHEN THEY APPOINTED A AN ATTORNEY WHICH IS IN KRUGERSDROP WHILE I AM IN CENTURION TO GO AND SIGN WHICH I DID, PAID ALL THE ALL THE ATTORNEYS INVOLVED IN THE REGISTRATION, MOVED IN THE HOUSE AS AGREED WITH THE SELLER, OBVIOUS A FEW TOUCH UPS HAVE NOW BEEN DONE BY MYSELF AND NOW WAITING TO BE ADVISED THAT THE TRANSFER HAS BEEN DONE, JUST YESTERDAY I RECEIVE A CALL A LADY CALLED MEGAN ADVISING ME THAT MY APPLICATION IS ON HOLD BECAUSE THEY JUST PICKED UP THAT IN 2011 I APP**** FOR DEBT REVIEW, SO I MUST CALL *** TO FIN OUT WHAT'S HAPPENING, I CALLED THEM AND THEY ADVISED THAT THEY CAN SEE THAT THE REVIEW WAS CANCELLED AND THEY HAVE THE LETTER BUT THEY NEED A LETTER FROM ME AS WELL, WHICH I HAVE SENT, CALLED THEM THIS MORNING AND WAS TOLD THE LETTER HAS NOT REACHED THEM AND I WILL HAVE TO WAIT FOR A WEEK WHILE THEY LOOK INTO THE MATTER, MY CONCERN NOW IS WHY WAIT ALL THIS TIME TO TELL ME ALL THIS? NO ONE SEEM TO KNOW WHAT HAPPENS NEXT, CAN SOMEONE EXPLAIN WHAT'S HAPPENING?