1 reviews | Active since Feb 2012
Unfair treatment
I have been charged R100 on 01/02/2018 with reference “#Item Unpaid No Funds” for a debit order of R496 that went through my account on the same day. However, FNB normally sends me the message that reads “FNB :-) Your a/c ..320303 is in excess. Kindly correct immediately or FNB may dishonour. FNB a div of FRB Ltd NCRCP20. 28Jan 11:05”; but this time around again, no notification was sent and I do not know the reasons. Notwistandint that, FNB charged me a further R280.44 with reference “#Fnb Ob ********** ”. I need my money back into my account, as it is unfair to just debit my account (...20303) with amounts when they fail to notify me accordingly and allow me reasonable time to correct.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)