Unfair treatment

Hi FNB

I write this swallowing my pride and despite how embarrassing being in debt is have to put forward my disgust in FNB and handling my debt. I have been making payments for all the debt i have with you after being unemployed for sometime and battling to put food on the plate for my family and a roof over their head. I am sorry supporting my family and feeding them comes first before anything but i have tried my utmost to make monthly contributions on all my debt and if you look at my account i have now paid up my temporary loan and one of the 2 devices purchased through FNB and the 2nd device is also almost paid up, I am also paying monthly on all the other debts. It has come to my attention FNB has listed me as a bad payer despite my efforts in making above payments. I want someone to contact me urgently to sort this out and remove my bad name.