Unfair treatment

<p>I signed a connect contract for R36.00 monthly but on the 24th Jan 2017 R399.00 was debited off my account without my consent. I called FNB connect on the 6th Feb 2017 requesting for a refund and I was told it was a system issue and that my money would be refunded 48 hrs later. The period lapsed and I called the 10th Feb 2017 and I was told it would take them 21 days to refund so I decided to terminate my contract with them and they told me they would deduct 150.00 cancellation fee. On the 23rd Feb 2017 the cancellation fee was debited before processing my refund. I called them today 25 days later at 11 and spoke to Randee Thompson who promised to do a follow up with the finance department and call me back in an hour. It has now been 1 hour and 42 minutes and my R371.00 has not been credited into my account plus no one has bothered to call me back. I want my money back immediately.</p>