1 reviews | Active since Jul 2016
Unfair services
<p>I think is really unfair for me to be told to go to the branch if i want today's bank statement considering the amount of bank charges i pay at FNB. I dont have a car to drive to the nearest branch and taking a taxi to the branch would mean being away from my desk for over an hour. Being told to print a transection statement that will cost me R 13 per page when a statement can be send to me is ridiculous. FNB i really need that bank statement.</p>
Good day NLebitsa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.
We apologise for any inconvenience caused. Your reference for the above complaint is 955041.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Good day NLebitsa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.
We apologise for any inconvenience caused. Your reference for the above complaint is 955041.
Kind Regards
Complaints Resolution
Melinda Duvenhage