unfair service to loyal customer

<p>Good day</p> <p> </p> <p>I am really disappointed at FNB Bank. I have banked with FNB for the past 11 years and have never had the intention to move my account, I sing their praises everywhere for being the most innovative bank. I app**** for a smart device with FNB and they declined it, I have completely cleaned up my credit and have a very good credit score for the past 6 months but they still decline me. They don't even take into consideration that I have been banking with them for so many years, what is the point of brand loyalty when they are only loyal to themselves. I bank with them so obviously, they will get their money every month but NO! Anyway, thanks a lot FNB.</p>