Unfair restructuring
My mum called credit card collections they did a special arrangement which she had no idea what that even meant I am currently paying the credit and asked her to make arrangements to settled by the end of the month the consultant then restructured the entire amount over a 60 month period at R660 per month that’s R39000 luckily I had asked my mum what had happened and checked the account. Only to informed they can’t reverse the special arrangement which is unacceptable.
Good day Rian,
I tried contacting you, to no avail.
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Kindly provide us with your mother's Id number or FNB account number in order to assist. When responding please select private reply to hide personal information from the public.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Rian,
I tried contacting you, to no avail.
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Kindly provide us with your mother's Id number or FNB account number in order to assist. When responding please select private reply to hide personal information from the public.
Regards,
Hello Peter Complaints Team
*** (option one)