Unfair Practice

<p>I've app**** to switch to FNB in December 2016; I went to your branch in East London; Eastern Cape to finalise everything; the account was activated; I was told by the consultant that I'll be kept updated regarding the switch of my salary and debit orders; today (18/01/2017) a consultant by the name of Lerato phoned me to ask me if I gave my banking details to my employer; I told her that I was waiting for FNB to confirm my salary and debit orders; she said they tried my employer three times with no success; my salary/debit order switch is in progress for over 2 weeks and I only get told today(18/01/2017) that they were not successful with my salary switch; some of my debit orders had been switched already; while I was speaking to Lerato the phoned got cut off and I receivef the following sms: 'Please be advised that your request to withdraw the switch of your salary has been successful.' Why did your consultant request a cancellation without my request or consent; please go to the recordings and you will hear that I never request a withdrawal; Lerato was suppose to discuss the matter with me to get this rectify but she took the easy way out by putting in a ********** request on my behalf which I never requested; I need this matter to be sorted out urgently and please phone me after 12 in the afternoon if you need to speak to me because I'm working nightshift; if I start with FNB like this then I don't think we will have a fruitful relationship going forward.</p>