Unfair Policy on Reversing Prepaid Airtime Transactions – FNB Cellphone Banking

I recently made an unfortunate error while using FNB Cellphone Banking—instead of purchasing R70.00, I mistakenly entered R280.00 due to the way the number system is displayed. Realizing my mistake immediately, I contacted FNB customer service in the hope that they could assist in reversing the transaction. However, I was told that this was not possible.

This was a simple human error, made in haste just days before payday, and I am deeply disappointed that FNB has no process in place to rectify such a mistake. As a loyal customer, I expect better service and flexibility in dealing with such common errors. Many other banks offer some form of recourse in similar situations, yet FNB refuses to assist.

I urge FNB to reconsider its policies and implement a system where transactions like these can be reversed within a reasonable timeframe. Customers deserve better!