LD
Lungile D

1 reviews | Active since Oct 2019

15 Jan 2018, 16:06

unfair naedo/debit penalties -Bank exploitation tactics

over the past 30 days i have been penalised by fnb over the amount of R600, Which was claimed to be for 'no funds'

Over the past 3 months i have been having the same problem, in this instance i was penalized for reversing unauthorized debits and and for

not having funds in my account for the very same debits i had i asked the bank to stop. R110 x2 on 28 and 29 Dec, also for R440 (6 Dec) after stop an unauthorized debit

Why is the bank exploiting us instead of protecting us. I have been using FNB all my life and only now this is happening,

it is very shameful, i requested that this must be looked into and that i get a refund. if no resolution is reached i will simply close this

account and move to another bank and also expose these methods used by THIS Bank via social media. I am not the only fnb customer experiencing this

I HAVE HAD IT!!!!!!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jan 2018, 16:24
Official

Hello Luigi00_

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

LD
Lungile D's update15 Jan 2018, 16:33
Reviewer Update
Goodspeed!