VM
Vuyelwa M
1 reviews | Active since Oct 2019
07 Oct 2019, 13:40
Unfair Listing by First National Bank (FNB)
Why is FNB still putting my name under debt review and risk level 4 when I am not under debt review or pose any financial risk? Please see the e-mail I just received below:
From: Lizzie Sindane <***> Date: Mon, 07 Oct 2019, 12:29 Subject: Debt Counseling To: <***>
Good Day
With reference to the above client listed on the subject line kindly note that there`s no debt review currently reflecting and it is quite disturbing to discover that on your systems the debt counsellor that is with the ncrdc261 number reflecting is no longer in practise.
We do urge that you update your systems accordingly.
Thank you
Kind regards
Lizzie Sindane
Administrative Clerk
Tell: ***
Fax: ***
***
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
07 Oct 2019, 14:16Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
FNB (First National Bank)'s reply07 Oct 2019, 14:16
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
VM
Vuyelwa M's updateReviewer Update
07 Oct 2019, 14:52Your response doesn't excite me neither am I moved by it. I have been on this matter for the last 9 to 11 months. Your staff members in Sunnypark branch Pretoria are so unhelpful and rude, I had to close my salary account with your bank. I have been denied several loans due to your negative listings. Why am even on debt review on your system? Why am I even on any risk level on your system? What is my crime FNB???
VM
Vuyelwa M's update07 Oct 2019, 14:52
Reviewer Update
Your response doesn't excite me neither am I moved by it. I have been on this matter for the last 9 to 11 months. Your staff members in Sunnypark branch Pretoria are so unhelpful and rude, I had to close my salary account with your bank. I have been denied several loans due to your negative listings. Why am even on debt review on your system? Why am I even on any risk level on your system? What is my crime FNB???