UNFAIR INTEREST CHARGED

I have been with consumer debt help since 2016.

These people were supposed to be my debt counsellor and have made the required payment arrangements with caption and FNB personal loans.

However I was advised in last year when I received a statement that April was my last payment of like 80 odd rand.

This was happy news for me. However I saw there was another payment for May. When I queried this I was advised it was a mistake and this was cancelled.

After this they want to contact me and say it is a mistake I still owe almost 6k to FNB. Caption was up to date and now all of a sudden there is 240 outstanding on capfin.

Now my question is, as per statements received all these amounts are due to interest accumulated. FNB was allocating interest on the 25th of the month already whereas debit order only went off on the 27th and payment allocation was only done by the latest the 9th of the next month.

My question is why I am the one being penalized for something they should have made the required arrangements for.

Now I have advised these people that I have had a baby in the process and cannot afford the amount but either way feel I should not have to pay this amount as this is not a fault of mine but theirs and also refuse to pay it as it is not me that failed to pay.

I would request this to be scratched as this was the negligence of the debt Councillors as well as eastern berry collections.

If this does not get attended to I will need to take.this matter further

Please advise what further info you may require to look into this and sort it out.