PH
Prenash H
1 reviews | Active since Jul 2018
02 Aug 2024, 15:51
Unfair Hold on Account After SARS Refund!
I recently received a refund from SARS, after which a hold was placed on my account by FNB. I was not notified about this action in any form. Upon calling FNB, I was informed that I need to wait 48 hours or contact SARS for clarification. However, SARS has confirmed that they did not place any hold on the funds, as the refund was legitimate.
I am being subjected to undue inconvenience and delay by FNB in accessing my own money. This is unfair treatment and completely unacceptable. I urge FNB to resolve this matter and release my funds to my account immediately.
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Replies (4)PH
Prenash H's updateReviewer Update
02 Aug 2024, 15:59This is unfair treatment and completely unacceptable. It is highly unprofessional of FNB to hold my funds without any notification or valid reason. SARS has confirmed there are no issues with the refund, so who gives FNB the right to withhold my money? Moreover, other banks do not follow such procedures.
I urge FNB to resolve this matter and release my funds to my account immediately.
PH
Prenash H's update02 Aug 2024, 15:59
Reviewer Update
This is unfair treatment and completely unacceptable. It is highly unprofessional of FNB to hold my funds without any notification or valid reason. SARS has confirmed there are no issues with the refund, so who gives FNB the right to withhold my money? Moreover, other banks do not follow such procedures.
I urge FNB to resolve this matter and release my funds to my account immediately.
PH
Prenash H's updateReviewer Update
02 Aug 2024, 16:02See below after logging this issue, I received an e-mail from FNB, I have to wait 5 x working days to have this resolved, really....:
image.png 40.37 KB
image.png 40.37 KB
PH
Prenash H's update02 Aug 2024, 16:02
Reviewer Update
See below after logging this issue, I received an e-mail from FNB, I have to wait 5 x working days to have this resolved, really....:
image.png 40.37 KB
image.png 40.37 KB
PH
Prenash H's updateReviewer Update
05 Aug 2024, 10:46I am writing to follow up on the complaint I lodged regarding the hold placed on my account after receiving a legitimate refund from SARS. I have yet to receive any feedback or a call from FNB addressing this issue.
To reiterate, the hold on my account was placed without any notification or valid reason. SARS has confirmed that they did not place any hold on the funds, and the refund is legitimate. This unwarranted hold has caused me undue inconvenience and delay in accessing my own money, which is unacceptable.
It is highly unprofessional for FNB to withhold my funds without providing any notification or justification. I urge FNB to take immediate action to release my funds and provide an explanation for this oversight. Moreover, other banks do not follow such procedures, highlighting the inconsistency in FNB's handling of this matter.
Please treat this issue with the urgency it deserves and provide a resolution promptly. I expect to receive a response or a call within the next 24 hours.
PH
Prenash H's update05 Aug 2024, 10:46
Reviewer Update
I am writing to follow up on the complaint I lodged regarding the hold placed on my account after receiving a legitimate refund from SARS. I have yet to receive any feedback or a call from FNB addressing this issue.
To reiterate, the hold on my account was placed without any notification or valid reason. SARS has confirmed that they did not place any hold on the funds, and the refund is legitimate. This unwarranted hold has caused me undue inconvenience and delay in accessing my own money, which is unacceptable.
It is highly unprofessional for FNB to withhold my funds without providing any notification or justification. I urge FNB to take immediate action to release my funds and provide an explanation for this oversight. Moreover, other banks do not follow such procedures, highlighting the inconsistency in FNB's handling of this matter.
Please treat this issue with the urgency it deserves and provide a resolution promptly. I expect to receive a response or a call within the next 24 hours.
PH
Prenash H's updateReviewer Update
06 Aug 2024, 14:58Urgent Follow-up on Unfair Hold on Account
Dear FNB Complaints Team,
I am writing to follow up on the formal complaint I lodged regarding the hold placed on my account following a legitimate refund from SARS. It has been nearly 72 hours since I first reported this issue and I was told 24 hours, I have yet to receive any feedback or a call from FNB addressing this matter.
To reiterate, the hold on my account was placed without any prior notification or valid reason. SARS has confirmed that they did not place any hold on the funds, affirming the legitimacy of the refund. This unwarranted hold has caused significant inconvenience and undue delay in accessing my own money, which is highly unacceptable.
It is unprofessional and inconsistent for FNB to withhold my funds without providing any notification or justification. This situation has already caused me considerable distress, and I am urging FNB to take immediate action to release my funds and provide a thorough explanation for this oversight.
I expect this issue to be treated with the utmost urgency and request a resolution within ASAP. I also expect clear communication from FNB regarding the steps being taken to rectify this situation.
Please acknowledge receipt of this message and confirm the immediate actions that will be taken.
Thank you for your prompt attention to this matter.
PH
Prenash H's update06 Aug 2024, 14:58
Reviewer Update
Urgent Follow-up on Unfair Hold on Account
Dear FNB Complaints Team,
I am writing to follow up on the formal complaint I lodged regarding the hold placed on my account following a legitimate refund from SARS. It has been nearly 72 hours since I first reported this issue and I was told 24 hours, I have yet to receive any feedback or a call from FNB addressing this matter.
To reiterate, the hold on my account was placed without any prior notification or valid reason. SARS has confirmed that they did not place any hold on the funds, affirming the legitimacy of the refund. This unwarranted hold has caused significant inconvenience and undue delay in accessing my own money, which is highly unacceptable.
It is unprofessional and inconsistent for FNB to withhold my funds without providing any notification or justification. This situation has already caused me considerable distress, and I am urging FNB to take immediate action to release my funds and provide a thorough explanation for this oversight.
I expect this issue to be treated with the utmost urgency and request a resolution within ASAP. I also expect clear communication from FNB regarding the steps being taken to rectify this situation.
Please acknowledge receipt of this message and confirm the immediate actions that will be taken.
Thank you for your prompt attention to this matter.