Unfair handover

This review is purely based on a business account. I had a business account through FNB. My business was closed down and I kept the account running. My mistake. Due to circumstances I never got to contact them to close the account. I eventually got an email notification to say the account was closed.

No further contact of any kind, until I got a call from their attorneys to notify me that the account had be handed over to them for R602.50. Paid immediately as I did not receive any communication of any outstanding amounts.

If I ignored emails or phone calls from phone calls I’d eat my words, however since the only contact I received was from the legal firm contracted to FNB is definitely disappointing.

With a slogan of “How can we help you” I would expect FNB to make a call, or send a mail, to say that there is an issue.