1 reviews | Active since Aug 2017
Unfair FNB collection practices
FNB withdrew R4600 from my account without notifying me of ,yet I opened a Gold card with the bank recently...and no noise was made about me owing anything...why would they open my new account if they felt I am a dilinquent payer. I feel duped out of much needed funds I need for my family...if true, why couldn't they arranged a payment plan ?
Hello CliftonG
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello CliftonG
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***