Unfair eWallet Withdrawal Charges – FNB Gateway ATM

I am writing to express my dissatisfaction with an eWallet withdrawal experience I had at the FNB ATMs at Gateway.

I received an eWallet of R140. When I attempted to withdraw the funds at the ATM, I was only able to withdraw R100. When I tried to withdraw the remaining R40, I was told that I needed to pay a R11 fee, which I find to be excessive.

Because of this, I was only able to withdraw R20, meaning I effectively lost part of my money due to unreasonable charges. This is both frustrating and unfair, especially considering this is money that was meant to be fully accessible to me.

My concerns are as follows:

Why can't the full eWallet amount be withdrawn without such high charges?

Why does the ATM not allow for better breakdowns or withdrawals of smaller amounts?

Why are there no clear warnings about the fees before completing the transaction?

This experience left me feeling taken advantage of, and I believe many other customers may be affected in the same way.

I would appreciate it if this matter could be looked into and if FNB could review how these fees are app****.