Unfair Downgrade Fee Charged for Unwanted Account

Dear FNB Customer Care,

I am writing to express my dissatisfaction regarding a fee charged to my account, which I believe is unjustified.

In early April 2025, I mistakenly signed up for an Aspire Fusion Cheque Overdraft account at your Canal Walk branch. As soon as I realized the error, I contacted the FNB call center and was advised to visit a branch in person to resolve the issue. I did so the next day and requested that my account be changed back to an Aspire Easy Cheque Debit account — the account I originally intended to keep.

This issue was also submitted on HelloPeter, and I believed it had been resolved. However, I have now been charged a downgrade fee of R46 for the Aspire Fusion Cheque Overdraft account — an account I never wanted, did not use, and cancelled immediately.

I feel it is extremely unfair to be charged for a product I took immediate steps to reverse. I kindly request a refund of the R46 downgrade fee and written confirmation that my account is now correctly set to Aspire Easy Cheque Debit.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely, Tasneem