Unfair Customer Practice

I would like to express my deepest frustration with the manner in which FNB is handling my case whereby I have suffered financial loss in the months of May, June and July 2022, from an unknown company to me called HMSFEE. This company infiltrated my account without my knowledge and when I tried to reverse the money that FNB irresponsibly allowed these ****s to loot my account, FNB (Kiara from Debit Order Desk) wants to push a blame on me for its failure to protect my cheque account (***4). I would like to put it on record that I give FNB and ultimatum of 24hrs to reimburse my money, otherwise I will be left with no option but to request my legal clinic (Legal&Tax) to act on my behalf to recoup my money with costs associated with calls to FNB, data claim as well as stress/trauma endured while trying to reverse my money and block this ************ company. In addition, I will also publish negative reviews on both Twitter and Facebook about FNB categorisation and treatment of clients in accordance to their race. Because I strongly believe that had I've been from a different race, this matter would have been rectified long time ago. Because my attempted reversal of these 3 unauthorised transactions was in August 2022 and to date after their 40 days had lapsed, I'm still struggling to get my money reversed. FNB cannot push its security system failures to clients.