Unfair Charges & Terrible Customer Service

I have been a loyal FNB customer for years, but my recent experience has been nothing short of disappointing. They have added unpaid funds charges to my account, falsely claiming that it was in arrears—this is completely incorrect.

When I called to dispute these charges, the consultant was unhelpful, repeatedly ignoring my concerns, seemingly hoping I would just give up and hang up. When I persisted, they hung up on me instead!

To make matters worse, FNB is unable to block incorrect debit orders, even for accounts that are closed. The amounts change, yet the bank still cannot help or protect customers from unauthorized debits.

It’s incredibly frustrating and disappointing to receive such poor service from a bank I have trusted for so long. Customers deserve fair treatment and proper service, not unfair charges, ignored complaints, and failed security measures. FNB, this is unacceptable!