HM
Hlubi M

1 reviews | Active since Apr 2011

09 Jun 2023, 19:42

Unfair charges, salary not cleared but still had to pay for unpaid fees.

I a writing this with teary eyes. The is nothing that is frustrating than to be ignored. I have had FNB, banking with the M from since I started working. It's +-20 years but just for them to respond and take me first out of their million customers... Nothing.

We all all special, thats what I believe

On the 24th, I had a debit that I did not know why as am getting paid on the 25th. To my surprise FNB charged me unpaid fee

On the 25th I got paid but to my suprisebmy salary was not in my account. No sms notification until I realise the is something wrong. I queried with my company first nd they advised that the is no rejection, salary should be in my account. Mind you it's the 25th during the day

I called fnb round about past 2, spike to Abdul who just said it Wil, asked him one thing why now as I never had this challenge. Mind debits are not waiting that..

I sent emails to FNB asking why charges while am not paid on the 24th,

I am paying service of plus minus 300 and no services instead I kept on getting auto reply

6 email follow up, til today no response nothing. My account is sitting on a minus. Just made up my mind, yes they say better the devil you know but I have known this one and does not change o caring

What is a simple response or call.

0
Replies (4)
HM
Hlubi M's update11 Jun 2023, 16:16
Reviewer Update
Helo

Till now fnb has not attended, it's clear they no longer care not ensuring that their customers receive thebest service

On my 7 emails with responses of auto reply and no feedback, that on its own is an I don't care service

Closing an account of more than 20 years is a challenged and will be so mxb work

Yho hayi ngekhe
HM
Hlubi M's update11 Jun 2023, 20:05
Reviewer Update
Yho nooo this is not acceptable at all

Just told myself let me check my account, to my surprise 3 x 105 charges that I don't know what ar they for on the dates 6 and 10. Hayi FNB, already have debts and you are adding with your unexplainable charges that you allow allo W

Was stol suprised with - 335 that I don't k ow what is for that I have not received 1 answer.

That tells me by months I will be paying my salary to charges as we still have so many days to month end

FNB PLEASE CLOSE MY ACCOUNT,REVERSE THOSE - 105 AND 335 CHARGES,HOW MANY SO MANY, TOOK SCREEN SHOTS BUT I AM NOT ABLE TO ATTACH


HM
Hlubi M's update12 Jul 2023, 12:36
Reviewer Update
How funny when a company needs business they will give youal these nice Tories

Let me tell you FanB, you have showed me you really do not care anymore

Since I requested so many toe to be attended, till today no response no cal nothing

Worse part I requested my account to be closed, tag time I was not on negative. Again when I was charged servise fees reminded fnb that I do not need their servise any more, guess what account is still not closed and still charged 105 charges

Been doing follow up to remind whoever is response, please reverse charges ND close the Cheque account

Again when I was on minis 593 same thing, til today. The account is on minus 973, tell me fnb who is going to pay for that account

It's been a months that I have been emailing, no response

I have notified my creditors regarding the change of bank.
Please fnb do the correct thing close the account

I requested before you even allow Al these charges

Just can't attache the million emails sent to Fnb premier, Carefnb with no response
HM
Hlubi M's update16 Jul 2023, 11:12
Reviewer Update
FNB NO Longer CARES
COUNTED EMAILS SENT TO FNB CARE AND PREMIER WITH MO CARE NO RESPONSE... 20

HOWEVER THE ACCOUT CHARGES ARE ACCUMULATING

WHAT IS GOING ON OR YOU CHOOSE WHO TO ATTEND