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kS
khomotso S

1 reviews | Active since Oct 2016

12 Jun 2018, 13:03

unfair charges for bouced debit orders

I change my employers and as a result my salary date changed, I contacted fnb to ask them not to run debit orders on the usual dates as there wont be any funds, and they informed me that the debit orders will still run, and I will be charged with R110 for each bounced debit order, I mean what is appoint of calling and making arrangements if they wont be of any help.

This is just a money making scheme and I regret putting so much trust on a bank that does not care about my needs.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jun 2018, 13:23
Official

Good Day k****tso Sethosa,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

kS
khomotso S's update19 Jun 2018, 11:11
Reviewer Update
May you please reverse the R550 charged on my account for non payment of my debit order, or cancel all my accounts with FNB, I do not want to discuss anything further with your rude consultants, if you cannot reverse those charges please close my accounts, there are a lot more banks that can offer me far more better service.
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jun 2018, 11:16
Official

Good Day k****tso Sethosa ,

Thank you for the feedback,

Should you wish to dispute the resolution kindly contact the number that was provided on ***.

Premier banking will also assist with the closure of your account upon your request.

We do apologise for the frustration caused.

Kind regards,

Client Experience Team

Email address: ***

Tel number: ***

kS
khomotso S's update20 Jun 2018, 09:05
Reviewer Update
You rude consultant could not be of any help to me, FNB *****s our money to pay their rude and *********** premier banking consultants. May you please reverse the R550 charged on my account for non payment of my debit order, or cancel all my accounts with FNB, I do not want to discuss anything further with your rude consultants, if you cannot reverse those charges please close my accounts, there are a lot more banks that can offer me far more better service.