Unfair Business practices

FNB business banking has become so unprofessional and time wasters.I app**** for a speed point which took a month to process and l had to cancel because of delay and no communication from Lesiba Konaite. l had to cancel the application because it was taking long. After a week he called saying he was off for a month. So does it mean when one person goes on leave our businesses go on a standstill. He said he will process if l am willing to give them a chance, which l did .However l kept asking the consultant how long they will take he had no answer. He asked me to send ID .l did two days later only to be told the application is closed. Its weird that they sat on my application for more than one month and they close application after 2 days saying l sent it late????????????.Am really disappointed with FNB and l think its high time l consider moving my account because of complacent employees.