1 reviews | Active since May 2009
Unfair business practice
My husband purchased a Samsung A9 tablet on contract through FNB, & we had it for 2 weeks, before the screen packed up. On the box, it clearly states that it has a 2 year warranty. He contacted the FNB Guru, on the number provided, & explained that the screen is not working & it needs to be repaired. This division has now come up with all sorts of excuses, to not repair it, even though they sent him an email, with photos attached, stating they he needs to take these exact photos & email it back to them, so that they could send a courier out to collect it for repairs & return it to him. This tablet was never dropped, & we followed all their instructions, for a soft/hard reset, BUT still they will not repair it. Now he has to pay a contract, for something that is not working at all & they are just giving him the runaround all the time now. Please people, DO NOT GO INTO ANY DEALS with this bank. Its not worth it, as we now have to get this repaired, & pay out of our own pockets. They just take you for a ride. Their after market service is disgusting.
The assessment was done with the 19 photographs that were submitted as per FNB Connect's request. It is clear that FNB Connect has absolutely no intention of repairing the said device, which we are paying at R149.00 per month. FNB Connect device support is nothing more than a ***** front, to make the customer pay for his own repair at the end of the day. After all the back & forth phone calls, over the last 2 weeks, the end result is FNB Connect device support, tells me that I will have to pay for the full repair, without them even having the device on hand.
I will be doing further reports on social media, as to the poor service we have received, & I will be advising, every family member & friend to never purchase any device via FNB Connect ever again. This is also going to be reported again on Hello Peter, as well as Facebook, X formerly known as Twitter, Instagram, Tik Tok, LinkedIn & whomever else I can think of.
The assessment was done with the 19 photographs that were submitted as per FNB Connect's request. It is clear that FNB Connect has absolutely no intention of repairing the said device, which we are paying at R149.00 per month. FNB Connect device support is nothing more than a ***** front, to make the customer pay for his own repair at the end of the day. After all the back & forth phone calls, over the last 2 weeks, the end result is FNB Connect device support, tells me that I will have to pay for the full repair, without them even having the device on hand.
I will be doing further reports on social media, as to the poor service we have received, & I will be advising, every family member & friend to never purchase any device via FNB Connect ever again. This is also going to be reported again on Hello Peter, as well as Facebook, X formerly known as Twitter, Instagram, Tik Tok, LinkedIn & whomever else I can think of.