Unfair billing and unauthorized account upgrade

<p>So.. Firstly.. A year ago FNB upgraded my account without my consent. I have therefore been paying DOUBLE my normally rates for the last year which is completely unacceptable.. Who authorized you to upgrade me? I have complained about this before and nothing was done about it. </p> <p> </p> <p>2nd thing.. I CANCELLED a policy with FNB Legal in the 1st of June around. My debit orders for them were due by 10th of the month. So knowing I cancelled the policy I was shocked when my account got debited for it. So I reversed the transaction and called FNB legal.. They sent me my proof of cancellation and apologists for the mishap....... </p> <p> </p> <p>BUT GUESS WHAT MY FNB BANK DID??????? YOU CHARGED ME 80% OF THAT DEBIT ORDER!!!!!!!!!!! </p> <p> </p> <p>What kind of **** service is this? I have been banking with you for a good few years.. I'm done with this continuous **** from you guys. </p> <p> </p> <p>I have lost over R2000 because of you guys..... I'm done.. Done done done... Never again. Not even for business. Nothing ever...... </p>