Unfair billing

I went to an fnb atm to withdraw cash,as the atm made the shuffling noise and my money was about to come out,the alarm went off and a door covered the atm. I called the call centre and they advised that the atm shut down and my card had been blocked. I went into the bank this morning and advised the teller. She informed me that I would need to pay a fee of R120 to order a new card. What nonsense is this? Was it my fault that the machine had to shut down a certain time. There weren't any notices informing me not to use that atm. I can't believe how greedy and ********* this is. Fnb is charging me a fee to replace my card which wasnt even lost but was sucked in by one of their machine. This is ******* really. Amongst other ways of charging us this is the most pathetic way. Hope this helps someone out there